![]() Players can refund gifted Xbox digital games and game purchases as long as they're the sender, not the receiver (this is done through your Microsoft Account Order History).If a player is still charged for their pre-order, they can then request a refund (this is done through your Microsoft Account Order History) Players can cancel digital game pre-orders up to 10 days before the product launches.Players can refund some Xbox digital games single-use consumables, as long as the item in question was not redeemed or used (for example, purchasing in-game currency may not be eligible for a refund if the currency has already been added to your in-game account).Players can refund Xbox digital games DLC and expansions.Players can refund Xbox digital games and game offers, including bundles featuring multiple games or products.Here's what is and is not eligible for a refund on Xbox: ![]() Hardware purchases, for example, have a separate refund program that goes through Microsoft Support. The Xbox refund program applies to "digital gaming content," and as such can't be used for everything purchased in the Microsoft Store.
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